aces58 Privacy
Policy
aces58 is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulations.
Your Privacy at a Glance
Six core commitments that define how aces58 handles your personal information
Data Security
All data transmitted between your device and aces58 is encrypted using 256-bit SSL/TLS protocols. Stored personal data is protected using industry-standard encryption, access controls, and regular security audits to prevent unauthorized access, disclosure, or misuse.
Purpose Limitation
aces58 collects only the personal data that is necessary for the specific purposes described in this Policy — account registration, identity verification, payment processing, regulatory compliance, and service improvement. We do not collect data beyond what is required for these stated purposes.
No Unauthorized Selling
aces58 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Data shared with third parties is limited strictly to service providers, payment processors, and regulatory bodies as required by law and described in this Policy.
Your Data Rights
Under the Philippine Data Privacy Act, you have rights to access, correct, erase, and object to processing of your personal data. aces58 provides clear mechanisms for exercising these rights through your Player Account settings or by contacting our support team directly via live chat.
Retention Limits
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. Data no longer required for these purposes is securely deleted or anonymized in accordance with our Data Retention Schedule.
Regulatory Compliance
aces58 processes personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, PAGCOR's data governance requirements, and applicable Anti-Money Laundering regulations mandating KYC data collection and retention.
Contents
RA 10173
This Policy is written in compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules, overseen by the National Privacy Commission (NPC) of the Philippines.
Important Notice
This Privacy Policy ("Policy") describes how aces58 ("aces58," "the Company," "we," "us," "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "your," "the Player") who register for or access the aces58 platform at aces58.cam. By creating a Player Account or continuing to use the aces58 platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the aces58 Terms & Conditions. Please read both documents together.
1. Who We Are and How to Contact Us
aces58 is a PAGCOR-regulated online casino and sports betting platform operating at aces58.cam, designed for Filipino players aged 21 and above. aces58 is the Data Controller responsible for the personal information processed in connection with the platform and services described in this Policy.
aces58 has appointed a Data Protection Officer (DPO) to oversee compliance with the Philippine Data Privacy Act and this Policy. Contact details for the DPO and our general privacy enquiries channel are set out in Section 13 of this Policy.
2. Personal Data We Collect
2.1 Information You Provide Directly
When you register for a Player Account on aces58, use our services, or contact our support team, we collect the following categories of personal data:
- Identity Data: Full legal name, date of birth, gender, nationality
- Contact Data: Email address, Philippine mobile number, residential address
- Identity Verification Data (KYC): Government-issued Philippine ID type and number, copies of identification documents (UMID, PhilSys National ID, Driver's License, Passport, Voter's ID), selfie or live photo for biometric verification where required
- Financial Data: Payment method details (GCash account number, Maya account, bank account details for BPI, BDO, UnionBank), transaction history, deposit and withdrawal records
- Support Communications: Records of your interactions with aces58 customer support, including live chat transcripts and email correspondence
- Responsible Gaming Data: Deposit limits, loss limits, self-exclusion elections, and any information you provide in connection with responsible gaming assistance requests
2.2 Information Collected Automatically
When you access and use the aces58 platform, we automatically collect certain technical and behavioral data:
- Device and Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers
- Usage and Behavioral Data: Pages and game categories visited, game sessions played, session duration, betting history, features accessed, navigation paths
- Location Data: Approximate geographic location derived from IP address, used for geo-restriction compliance and fraud detection purposes
- Cookie and Tracking Data: Information collected via cookies, web beacons, and similar tracking technologies as described in Section 6
2.3 Information from Third Parties
aces58 may receive personal data about you from third-party sources in limited circumstances, including: identity verification service providers used to complete KYC checks; payment processors confirming transaction status; fraud prevention and anti-money laundering screening services; and PAGCOR or other regulatory bodies where required for compliance purposes.
3. How We Use Your Personal Data
aces58 uses your personal data for the following purposes:
- Account Registration and Management: Creating and maintaining your Player Account, verifying your identity and age (21+), and enabling access to aces58 services
- Service Delivery: Processing deposits and withdrawals, crediting bonuses, recording bets and game outcomes, resolving disputes, and providing customer support
- Regulatory Compliance: Fulfilling PAGCOR licensing obligations, meeting Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) requirements under Philippine law, conducting KYC verification, and responding to lawful requests from regulatory authorities
- Fraud Prevention and Security: Detecting and preventing fraudulent account activity, unauthorized access, money laundering, collusion, and other prohibited conduct described in the aces58 Terms & Conditions
- Responsible Gaming: Monitoring for indicators of problem gambling behavior, applying player-requested limits and exclusions, and fulfilling mandatory responsible gaming obligations under PAGCOR regulations
- Platform Improvement: Analyzing aggregated and anonymized usage data to improve platform performance, game selection, user experience, and feature development
- Communications: Sending account notifications, transaction confirmations, security alerts, and — where you have provided consent — promotional communications about aces58 offers and new games
Marketing Communications
aces58 will only send you promotional emails or SMS messages about bonuses, new games, or special offers if you have provided explicit consent during registration or subsequently through your account communication preferences. You may withdraw this consent at any time by updating your notification settings in your Player Account or by contacting support via live chat. Withdrawal of marketing consent does not affect the lawfulness of prior processing or your ability to continue using the aces58 platform.
4. Legal Basis for Processing
aces58 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:
- Contractual Necessity: Processing required to fulfill our obligations under the aces58 Terms & Conditions, including account management, payment processing, and service delivery
- Legal Obligation: Processing required to comply with PAGCOR licensing conditions, Anti-Money Laundering laws, KYC obligations, data retention requirements, and other applicable Philippine laws and regulations
- Legitimate Interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where these interests are not overridden by your data protection rights
- Consent: Processing for marketing communications and non-essential cookies, where we have obtained your specific, informed, and freely given consent prior to processing
5. Data Sharing and Disclosure
5.1 Service Providers
aces58 shares personal data with carefully selected third-party service providers who process data on our behalf and under our instructions, including: identity verification and KYC service providers; payment processors and financial institutions facilitating deposits and withdrawals; fraud detection and AML screening services; cloud infrastructure and hosting providers; and customer support platform providers. All service providers are required to process personal data only as instructed by aces58 and in accordance with appropriate data protection standards.
5.2 Regulatory and Legal Disclosure
aces58 may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other regulatory bodies where required by applicable Philippine law, a valid court order, or where aces58 reasonably determines that disclosure is necessary to prevent fraud, protect the safety of Players, or fulfill our regulatory obligations.
5.3 What We Do Not Do
aces58 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or any party for their own independent commercial use. We do not share your personal data with game providers beyond what is technically necessary for game operation and session management, and we do not disclose your personal data to other Players.
6. Cookies and Tracking Technologies
aces58 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit aces58.cam. We use the following categories of cookies:
- Strictly Necessary Cookies: Required for core platform functions including login session management, security, and payment processing. These cannot be disabled without preventing core platform functionality.
- Performance and Analytics Cookies: Used to collect aggregated, anonymized data about how Players interact with the platform, enabling us to identify areas for improvement and measure feature performance. These cookies do not identify individual users.
- Functional Cookies: Used to remember your preferences — such as language settings, game display preferences, and responsible gaming notifications — to improve your experience across sessions.
- Marketing Cookies: Used to deliver relevant promotional content within the aces58 platform. We do not use third-party advertising networks or share cookie data with external advertising platforms.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. For Strictly Necessary cookies, no consent is required as they are essential to service delivery.
7. Data Retention
aces58 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention periods apply:
- Player Account Data: Retained for the duration of your active Player Account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AML record-keeping obligations under Philippine law
- KYC Verification Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, as required by the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments
- Transaction Records: Retained for a minimum of five (5) years for regulatory and audit purposes
- Support Communications: Retained for up to three (3) years from the date of the interaction for quality assurance and dispute resolution purposes
- Marketing Consent Records: Retained for the period of consent and for three (3) years thereafter as evidence of consent
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with an identified or identifiable individual.
8. Data Security
aces58 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and aces58 servers
- Encryption of sensitive stored data, including passwords (stored as bcrypt hashes — your actual password is never stored in readable form) and financial information
- Access controls ensuring that personal data is accessible only to aces58 personnel who require access for legitimate operational purposes
- IP monitoring and device fingerprinting to detect suspicious login activity
- Two-factor authentication (2FA) available to all Players as an optional additional security layer
- Regular security assessments and penetration testing conducted by independent security specialists
While aces58 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aces58 will notify the National Privacy Commission and affected Players in accordance with the requirements of the Philippine Data Privacy Act.
9. Your Data Protection Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data processed by aces58. To exercise any of these rights, contact aces58 support via live chat or the DPO contact details in Section 13.
Right to Access
You have the right to obtain confirmation that aces58 processes your personal data and to receive a copy of that data in a commonly used format.
Right to Correction
You have the right to have inaccurate or incomplete personal data corrected. You can update basic account details directly from your Player Account settings.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Right to Object
You have the right to object to processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
Right to Restrict
You have the right to request restriction of processing in certain circumstances, including where you contest the accuracy of data or object to processing pending verification of legitimate grounds.
Right to Portability
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
aces58 will respond to data rights requests within thirty (30) calendar days of receipt. Where requests are complex or numerous, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it. aces58 will not charge a fee for exercising your data rights unless requests are manifestly unfounded or excessive.
If you are not satisfied with aces58's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing the Data Privacy Act.
10. Children's Privacy and Age Restriction
The aces58 platform is strictly intended for individuals aged 21 years and above in compliance with PAGCOR regulations. aces58 does not knowingly collect personal data from individuals under 21 years of age. If aces58 becomes aware that personal data has been collected from an individual under 21, we will immediately suspend the associated Player Account and take steps to delete the data in question.
If you believe that an individual under 21 has registered an account on aces58, please contact support immediately via live chat so that appropriate action can be taken. The protection of minors from gambling harm is a fundamental commitment of aces58 and a mandatory requirement under PAGCOR's responsible gaming framework.
11. Cross-Border Data Transfers
Some of the third-party service providers used by aces58 — including cloud infrastructure providers and KYC verification services — may process personal data in locations outside the Philippines. Where such cross-border transfers occur, aces58 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual data protection clauses, adequacy determinations, or other mechanisms recognized under applicable Philippine data protection law.
aces58 does not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing appropriate contractual protections and obtaining any required NPC authorization.
12. Changes to This Privacy Policy
aces58 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform services, or our internal data processing practices. Material changes to this Policy will be communicated to registered Players via email to the address on your Player Account and/or by prominent notice on the aces58 platform prior to the changes taking effect. The effective date of any revised Policy will be clearly indicated at the top of this page.
Your continued use of the aces58 platform following notification of material changes constitutes your acknowledgment of the revised Policy. If you do not agree with changes to this Policy, you should cease using the platform and may request account closure by contacting aces58 support via live chat.
13. Contact Us and Data Protection Officer
For any questions, concerns, or requests relating to this Privacy Policy or aces58's processing of your personal data, please use the following contact channels. Note that all contact details below are provided as plain text only and are not clickable links.
- General Privacy Enquiries & Data Rights Requests: Contact aces58 support via live chat, available 24/7 on the platform, or email [email protected]
- Data Protection Officer (DPO): For formal data protection matters, direct your correspondence to the aces58 Data Protection Officer via live chat on the platform, clearly marking your message as a DPO enquiry
- Privacy Policy page: aces58.cam/privacy-policy
- Terms & Conditions: aces58.cam/terms-conditions
- Responsible Gaming: aces58.cam/responsible-gaming
For complaints regarding aces58's compliance with the Philippine Data Privacy Act, you may also contact the National Privacy Commission (NPC) of the Philippines through their official government channels.
Play Confidently on aces58
Your data is protected, your funds are segregated, and your privacy is a legal commitment — not a promise. Explore 1,500+ PAGCOR-regulated games built for Filipino players. 21+ only.
21+ For players aged 21 and above only, in compliance with PAGCOR regulations. Please read our Terms & Conditions and Responsible Gaming policy. Gambling can be addictive — play responsibly.